American City Limousine

Limo Reserve Cancellation Policy
American City Limousine has built a reputation as a leader within the Chicago and Suburbs limousine transportation industry. We understand the need for professional and customer-friendly service. We are dedicated to helping customers plan their transportation arrangements with the best possible service and at the most competitive price.

Thank You For Considering American City Limousine!

If you need immediate assistance or your reservation is within 24 hours you must call toll free 1-855-262-4895 or 1-773-756-1736 locally. We at American City Limousine proudly offers the finest selection of vehicles Luxury Sedans, Stretched Limousines, SUV's, Stretched SUV's, Limo Mini-Bus and Motor Coach Bus.


Airport Transportation

If reservation is canceled six (2) hours or less (from the time of the scheduled departure time of flight), on the date of service or if flight arrives and there is no contact within one (2) hour of flights arrival at gate for domestic flights, or 2 1/2 hours of flights arrival at gate for international flights, there is a 50% charge of the base fare for the service. This will be charged to the credit card given at time of reservation. There is also a 15 minute grace period given for departures to the airport, from the time of the scheduled pick up. If vehicle is still waiting after grace period has expired, there is a charge of $20.00 plus gratuity, for every 15 minutes, beginning from the initial scheduled pick up time. Any waiting time is to be paid to driver at time of service. 

Charters/Weddings/Proms/Point to Point Service

If reservation is canceled one (1) month of less (Weddings and Proms - three (2) months or less) from the date of original service, there is a full charge of either flat rate quoted or total of minimum hours reserved for. This charge will be processed on credit card given at time of reservation. Wedding and Prom cancellations must be submitted in writing by certified mail ninety-one (91) days prior to the date of service. With regard to Point to Point service, there is a 15 minute grace period given from the time of the initial scheduled pick up time (for concerts/sporting events - you do not need to schedule a return time, as the drivers do find out what time the event is over - there is a 30 minute grace period given from the time the event is over). If vehicle is still waiting after grace period has expired, there is a charge of $ 20.00 plus 20% gratuity (on limousines) and a $ 40.00 plus 20% gratuity (on SUV Excursions & larger), for every 15 minutes, beginning from the initial scheduled pick up time. If legal action is necessary to collect monies due, you will be responsible for all court court costs, our attorney fees and the balance due.

Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00, based on cost of damage. Any person or persons that get sick in a vehicle, also will be charged a minimum fee of $ 250.00 (final cost is charged when bill is received from detail shop)

Town car service Cancellation Policy

American City Limousine provides town car service to and from airports in the Phoenix metropolitan area. Nearly 95 percent of our car service to the airport business originates from the Sky Harbor International Airport and the Mesa Gateway Airport.

Our town car service cancellation policy to or from the airport is simple. To receive a refund for airport transfers you must cancel your reservation 3 hour prior to your scheduled pickup time by calling 1-773-756-1736. After making your reservation, your credit card is not charge until the evening before your pickup date. If you cancel your reservation on your pickup date and 3 hours before your pickup time your credit card will be immediately credited the full amount of the fare.

American City Limousine’s town car service is sensitive to the variables associated with air transportation and we understand that airline flights are subject to cancellation without notice. We monitor all incoming flights, so, if your flight is cancelled or diverted we adjust our schedule automatically. However, you must contact us as soon-as-possible to let us know your plans. If we do not hear from you, and we cannot contact you on your reservation’s passenger contact phone number, your reservation will be cancelled and you will receive a full refund.

For passengers who miss their connecting flight, call us at 1-773-756-1736as-soon-as possible after your connecting flight lands and we will re-book your reservation with the new flight information. There is no additional charge for this service.

Cancellation of Limousine Car Service

American City Limousine’s corporate limo service and limousine car service cancellation policy applies to the following vehicle types:
• Stretch Town Cars
• Stretch SUV’s
• Mini Buses (36 passenger)
• Motor Coaches (56 passenger)

To receive a full refund you must cancel your reservation 72 hours prior to the scheduled pickup time. If your reservation in cancelled after the 72 hour cutoff period but more than 24 hour from the scheduled pickup time, you will receive 50 percent of the reservation fare. Cancellation after the 24 hour cutoff will receive no refund.

Town Car Service and Corporate Limo Service Wait Time Charges

Town car service and corporate limo service wait time will be charged if the driver waits for the passenger to enter the vehicle more than 15 minute from the schedule pickup time. Wait time is calculated based on the hourly rate for the type of vehicle reserved and charged from the schedule pickup time to the time the passenger is picked up.

Car Service Airport Wait Time Charges

For car service to airports, the standard 15 minute wait time policy is applies. However, wait time does not apply to car service from airports where flights are delayed, diverted or to the time it takes to pick up your bags from baggage claim.
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Limousine Service Rates
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Chciago & Suburbs Limo Services
Aiport Limousine Service
Aiport Limousine Service
Do you find it stressful moving around Chicago airports? Too much luggage? Let our professional chauffeurs meet you by the Baggage Claim Area and get you to your destination promptly. You can count on our unique Meet & Greet Airport Service for comfortable, reliable and hassle-free travel to or from the airport. With this service, an airport representative meets you at the terminal after you de-plane, helps you with luggage retrieval, and escorts you right to your waiting chauffeur and vehicle.
Meetings Group Limo Services
Meetings Group Limo Services
In order to satisfy the ever-increasing demand by corporate clients for a more personalized, hands-on service, we established a Group Reservation Department, which will accommodate the needs of groups consisting of ten or more reservations. In addition to taking the actual reservation, our coordinators will assist in routing, quoting, and any special needs of your group.
Special Events Limo Services
Special Events Limo Services
We have the specific Chicago limo service to cover all special occasions, from weddings, concerts, prom, school dances, sporting events, and more. Our Luxury limousine service covers all your transportation needs for. A custom limousine service package just for your event, your family, friends or planning an intimate evening out with someone special. Our Special Occasion Limousine Service is Designed Especially for You. At American City Limousine, we deliver the highest quality limo service in Chicago and the surrounding suburbs for all types of special occasions.
In Town Limo Services
In Town Limo Services
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